Who should I contact for further information or to lodge a complaint?
For internal dispute resolution, you may contact our Customer Service personnel:
| a) via phone to: | 03-2095 9999 |
| b) via fax to: | 03-2095 0693 |
| c) via email to: | enquiry@astutefm.com.my |
| d) via letter to: | Astute Fund Management Berhad 3rd Floor, Menara Dungun, 46, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur |
If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Securities Industries Dispute Resolution Corporation (SidREC):
| a) via phone to: | 03-2282 2280 |
| b) via fax to: | 03-2282 3855 |
| c) via email to: | info@sidrec.com.my |
| d) via letter to: | Securities Industry Dispute Resolution Center (SidREC) Unit A-9-1, Level 9, Tower A, Menara UOA Bangsar, No 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur. |
You can also direct your complaint to the SC even if you have initiated a dispute resolution process with SidREC. To make a complaint, please contact the SC’s Investor Affairs & Complaints Department:
| a) via phone to: | 03-6204 8999 |
| b) via fax to: | 03-6204 8997 |
| c) via email to: | aduan@seccom.com.my |
| d) via online complaint form available at: | www.sc.com.my |
Alternatively, you can also escalate your complaint to the Federation of Investment Managers Malaysia (FIMM):
| a) via phone to: | 03-2092 3800 |
| b) via fax to: | 03-2093 2700 |
| c) via email to: | complaints@fimm.com.my |
| d) via online complaint form available at: | www.fimm.com.my |
| e) via letter to: | Legal, Secretarial & Regulatory Affairs,
Federation of Investment Managers Malaysia, 19-06-1, 6th Floor Wisma Tune, No. 19, Lorong Dungun, Damansara Heights, 50490 Kuala Lumpur. |
